安装IDES4.71时出错，请问如何解决？error log 如下：

INFO 2009-07-19 21:04:50
Copying file C:/SAPinst ORACLE SAPINST/lsnrctl.log to: C:/SAPinst ORACLE SAPINST/lsnrctl.2.log.
INFO 2009-07-19 21:04:50
Creating file C:\SAPinst ORACLE SAPINST\lsnrctl.2.log.
INFO 2009-07-19 21:04:50
Removing file C:/SAPinst ORACLE SAPINST/lsnrctl.log.
INFO 2009-07-19 21:04:50
Creating file C:\SAPinst ORACLE SAPINST\lsnrctl.log.
INFO 2009-07-19 21:04:50
Changed working directory to C:\SAPinst ORACLE SAPINST.
INFO 2009-07-19 21:04:50
Output of C:\oracle\ora92/bin/lsnrctl is written to the logfile lsnrctl.log.
INFO 2009-07-19 21:04:50
Running the command "C:\oracle\ora92/bin/lsnrctl 'start' 'LISTENER'" finished with returncode 0. Output:
INFO 2009-07-19 21:04:51
Copying file G:/IDES install/IDES471_1/471ides/471ides/sapinst/NT/COMMON/INSTALL/ORADBUSR.SQL to: ./oradbusr.sql.
INFO 2009-07-19 21:04:51
Creating file C:\SAPinst ORACLE SAPINST\oradbusr.sql.
INFO 2009-07-19 21:04:52
Changed working directory to C:\SAPinst ORACLE SAPINST.
INFO 2009-07-19 21:04:52
Changed working directory to C:\SAPinst ORACLE SAPINST.
ERROR 2009-07-19 21:04:54
CJS-00084  SQL Statement or Script failed. Error Message: Executable C:\oracle\ora92/bin/sqlplus.exe returns 972.
ERROR 2009-07-19 21:04:54
FJS-00012  Error when executing script.