2.3.  I forgot my password and my user name, what can I do?

Click the link: "Password forgotten". If you have forgotten your password, you can have a new password sent to the e-mail address stored in your profile. To receive your new password, enter your e-mail address and submit the password request.

3. Application Process: Entering data, uploading documents, editing entries

3.1. Why do I have to give details like resume, cover letter, qualifications, and so on twice -once in the category and once upload them under attachments?

You can change your entries at any time using the Edit button. There is also a Delete button for removing entries.

3.3.  Can I enter my data in more than one language?

Your application should be in the same language as the job posting you are responding to (usually English, German or French). If you decide to register in our Applicant pool, enter your data in your favourite language. 

3.4. Do I really have to make entries in every section of My Profile?

It makes sense to provide as much information about yourself and your skills and experience as possible. However, if you use the Fast track option, you only need to enter information in certain mandatory fields (marked by asterisks). Your application still needs to contain all the regular application documents, though, such as a cover letter and your resume.

3.5. What is the Fast track option?

If you choose to use the Fast track option, you only need to enter application data in certain mandatory fields (marked with red asterisks). However, you still need to submit a complete set of application documents, including a cover letter and resume.

3.6. I was asked to attach additional documents to my application. Can the HR department see all my documents straight away or do I have to reapply?

The HR department can see the newly attached documents. You therefore do not have to reapply.

Frequently Asked Questions E-Recruiting, 4/7

3.7. I have uploaded all my application documents. If I am applying for more than one job, can I select which documents I attach to each separate application?

As soon as you release your profile, all the documents you have attached to it are visible in every application you submit. However, you have the option in the application wizard of writing a new cover letter for each application in the Cover letter category.

3.8.  How can I change my cover letter after I have submitted my application?

In this case, you need to withdraw your application, rewrite the cover letter, and then reapply for the job.

4. Application Process: What happens next?

4.1.  What does the Candidate status tell me?

It provides information about the current status of your application, such as whether it is being processed, whether it has been rejected, or whether you are to receive an invitation to interview.

4.2. Who can access my application and uploaded documents?

Nobody except you, not even HR staff, can see your data until you have given your consent and released your profile. Please read the corresponding data privacy statement carefully and then click the button to agree to and accept it. You can lock your profile at any time to prevent further access to your data.

4.3. How long is my data stored in E-Recruiting?

That is your decision. You are the only person authorized to handle your data. No-one else can change or delete it.

4.4. How long do I have to wait for initial feedback on my application?

If you have applied for a specific job, you should receive initial feedback within 2-3 weeks. If you have registered in our Applicant pool, you will receive feedback as soon as there is a job available that matches your profile.